FAQ
General
- How does it work?
- What different routes do you offer?
- Can I use all 3 routes with 1 account?
- What is the dialing format for each of these routes?
- I have a question about another VoIP label.
- I have connection problems with some mobile destinations. Can you fix this?
- Do you offer special rates for large volumes?
- Do you also provide a reseller solution?
- Do you offer DID numbers?
- Do you offer Caller ID display?
- I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with Calltrading?
How does it work?
First register by filling out the application form. After successful registering, you can setup your SIP device(s) for calls via the calltrading. It is possible to setup multiple SIP devices with 1 account.It is not possible for a customer to create multiple accounts.
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What different routes do you offer?
We offer 3 different routes:Standart -> lowest possible rates, no guaranteed quality
Premium -> low rates, good quality
Direct -> slightly higher rates, very good quality
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Can I use all 3 routes with 1 account?
Yes you can, each route has it's own dialing format.top of the page
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I have a question about another VoIP label.
Please ask your question on the concerned label website. All questions regarding other VoIP labels will be ignored.top of the page
I have connection problems with some mobile destinations. Can you fix this?
You can solve the problem by programming your system to send out your CLI. Otherwise the calls are dropped by some carriers.Please note, that the call information you fill in, is merely numerical.
(Example: for setting a CLI from Spain, fill in "34XXX") In case that this does not help, please report back to us.
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Do you offer special rates for large volumes?
Yes, only after a full month of large traffic, please contact us on support@calltrading.net with your account number and send us your question.top of the page
Do you also provide a reseller solution?
Yes we do. Please visit www.calltrading.net for more information.top of the page
Do you offer DID numbers?
Yes we do. Please contact us on support@calltrading.net with your account number and send us your question.top of the page
Do you offer CALLER ID forward?
Yes we do. all you have to do is to set the CallerID on your SIP DEVICE and we will forward it. You can also contact us on support@calltrading.net to associate a CallerID with your SIP account.top of the page I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with calltrading.net?
In that case, you would have to send an email to support@calltrading.net with your account number and send us your question.top of the page
Account an Control Panel
- I haven't received an email confirmation with my customer login data.
- I have lost my username and/or password. What should I do?
- How can I access my recent calls/CDR'S online?
- Where can I view and change my password, email address or user profile?
- How do I get a downloadable version of your current rateslists & country codes?
- Can one customer create multiple accounts?
- I am a customer and I have a problem. How do I report this?
I haven't received an email confirmation with my customer login data.
It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an email to support@calltrading.net and ask for the status of your registration.top of the page
I have lost my username and/or password. What should I do?
Visit www.calltrading.net and click on 'forgot your password?'.top of the page
How can I access my recent calls/CDR'S online?
Please login and choose the option 'recent calls' or 'download calls'.top of the page
Where can I view and change my password, email address or user profile?
To change your customer settings please login and go to 'Account Settings' and choose the appropriate option.Please note online changes may take up to an hour to be processed and may not show immediately on your account.
Please be patient and check your account in an hour to see if the changes have been processed.
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How do I get a downloadable version of your current rateslists & country codes?
You can find the downloadable ratelists on our
'Rates'-page.
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Can one customer create multiple accounts?
No, that's not possible.top of the page
I am a customer and I have a problem. How do I report this?
Please send an email to support@calltrading.net with your account number as a reference, you can report your specific problem and we will look into it right away.top of the page
What payment methods accept calltrading ?
We do not accept payments via: Paypal and skrill
AVAILABLE METHODS OF PAYMENT:
[1]. Online card payment:
Payment link
Merchants accepting payments through [sumup.com];
[2]. Bitcoin (Btc)
3EnXpCJ398MoGTm6CrSW8d6nEq5XMjg9dH
[3]. USDT (ERC20,Cronos,Polygon,Arbitrum One,Optimsim)
0x456390bf9cAC3050E1f0e7f352DAa012a7375f36
[4]. PYUSD (ERC20)
0x456390bf9cAC3050E1f0e7f352DAa012a7375f36
Please contact us in Skype.
Please contact us in Telegram.
What is the minimum topup amount?
We require a minimum Payment of 100€(euro).
No monthly payment required. Take your time to use this credit and top up again if you run out of credit.
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Rates and Billing
- How long are your rates valid?
- How do you inform me about ratechanges?
- When do call charges take effect?
- What is the minimum topup amount?
- Which payment methods does calltrading offer?
- How fast will my payment be processed?
- What is important when making a bank transfer?
- Do I receive an invoice by regular mail?
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How long are your rates valid?
All VoiP Ratelists are normally valid for
1 month.
You will always find the current rates on our
'Rates'-page.
Rates can be subject to changes without prior notice.
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How do you inform me about ratechanges?
Every rate change will be announced by Email, and you will find all current ratelists
on our 'Rates'-page.
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When do call charges take effect?
Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered.
If there is no answer or the line is engaged you will not be charged for the call.
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How fast will my payment be processed?
That depends on the payment option you use.
Payments by ePay.bg, are processed instantly.
Bank Transfers might take up to 5 working days, depending on your bank & region.
As soon as we receive your payment, it is processed automatically and your account will be credited instantly.
Please note that we cannot influence the transaction time before your payment reaches us.
And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment! (see:
myaccount)
Otherwise your payment cannot be allocated automatically and processing time will be subject to delays.
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What is important when making a bank transfer?
You should take extra care in filling out the Transaction Reference Number on the transaction form! This number is used for automatic processing.
Some banks do not automatically send us the Transaction Reference Number with the transaction, even if it is mentioned on the bank transfer form.
So please make sure that your bank includes the Transaction Reference Number in the payment description. If the Transaction Reference Number is incorrect
or missing, the order can not be processed and your account will not be credited!
As soon as we received your payment, it will be processed. Processing of bank transfer payments may take up to
5 working days. We will update your credit as soon as
your bank transfer has arrived in our bank account. Please do not combine payments for several orders in one bank transfer.
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Do I receive an invoice by regular mail?
Invoices are not sent by regular mail, but you can view your invoices and call specifications online at any time. You can view your
invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please
ensure you print or copy invoices to your PC before they expire.
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Technical Issues
- How to setup my equipment/what are the settings to make a connection?
- I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP addresses?
- What is /are your IP address(es)?
- I want to have my IP addresses authenticated. How do I do that?
- I have problems configuring my own SIP device for calling with calltrading, what to do now?
- Add prefix in front of a dialed number to choise each of these routes?
- Which Codecs do you support?
- I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP addresses?
- Does calltrading also support H.323?
- How many simultaneous calls can I setup?
- I am experiencing connection problems. Where do I report these and what are you doing about it?
- I'm trying to configure your service, but I get: 500 "Internal server error". What should I do?
- Do you support T38 for Faxing?
How to setup my equipment/what are the settings to make a connection?
| Username: | Your Username |
| Password: | Password: empty |
| Host: | sip.calltrading.net |
| Register trunk: | No (use ip authenitication) |
| Send Cli: | E164 format |
Which Codecs do you support?
| G.711U | (64 kbps) |
| G.711A | (64 kbps) |
| G.729 | (8 kbps) |
Add prefix in front of a dialed number to use these routes if you using cli from EEA?
Prefix example of dialing a number in Germany:| CallTrading EUR Grey: | 00 49 12345678 |
| CallTrading EUR Standard: | 000 49 12345678 |
| CallTrading EUR Premium: | 0000 49 12345678 |
Add prefix in front of a dialed number to use each routes if you using cli without EEA?
Prefix example of dialing a number in Germany:| CallTrading EUR Grey: | 999 49 12345678 |
| CallTrading EUR Standard: | 9999 49 12345678 |
| CallTrading EUR Premium: | 99999 49 12345678 |
Paid options:
Remove default limit simultaneous calls: Get offer in Тelegram or Skype
Аllowed Random CLI: Get offer in Тelegram or Skype
Change dynamic with Static routes: Get offer in Тelegram or Skype
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Our system is compatible with all SIP equipment. If you have problems setting up the service, please consult the instruction manual of your hardware.
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I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP address(es)?
Yes, you can give us your IP address(es) for authentication.Important! If you are using a hosted VoiP softswitch provider like eq. Kayote Networks (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with you provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.
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What is /are your IP address(es)?
| You can also use domain : sip.calltrading.net |
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I want to have my IP address(es) authenticated. How do I do that?
Please send an email to support@calltrading.net with your account number as a reference, and your IP-address(es).top of the page
I have problems configuring my own SIP device for calling with Voicebuy, what to do now?
Please refer to the instruction manual of your SIP device on how to setup your SIP device. Also check our instructions page.
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I can't connect to your SIP server by using username & Password. Can I connect by using fixed IP address(es)?
Yes, you can authenticate with your fixed IP address(es).Important! If you are using a hosted VoiP softswitch provider like eq. calltrading (etc), make sure you are ONLY using IP addresses which are uniquely assigned to your account (check this with you provider). This is to prevent that other users of the same VoiP softswitch provider are able to use your balance.
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Does calltrading also support H.323?
Yes we do support H323.top of the page
How many simultaneous calls can I setup?
calltrading does not limit the number of simultaneous calls. The only limit is the bandwidth of your local internet link.top of the page
I am experiencing connection problems. Where do I report these and what are you doing about it?
Should you experience connection problems, please send an email to support@calltrading.net with your account number as a reference.I'm trying to configure your service, but I get: 500 "Internal server error". What should I do?
Please check first if you have balance on your account. If your balance is '0' you can't make any calls.top of the page
Do you support T38 for Faxing?
Sorry, no we don't.top of the page
